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Shipping & Delivery Policy

Last Updated: December 2025

At MZ Estilo, we take pride in delivering quality fashion products to your doorstep with care and efficiency. This Shipping & Delivery Policy explains our dispatch timelines, delivery process, and related terms for all orders placed on www.mzestilo.com.

1. Order Processing Time

  • All confirmed orders are processed within 2–4 business days after payment verification

  • Customized or made-to-order products may take 7–12 business days to prepare

  • Orders are not processed or shipped on Sundays or public holidays

Processing time does not include courier transit time.

2. Domestic Shipping (Within India)

  • We ship across India via trusted logistics partners

  • Once dispatched, delivery usually takes 5–9 business days depending on the location

  • Delays may occur during holidays, festive seasons, or due to courier/weather issues

Estimated delivery examples:

  • Nearby metro cities: 3–5 days

  • Rest of India: 5–9 days

3. International Shipping (If Applicable)

  • International shipping is available to select countries

  • Orders are dispatched within 4–6 business days

  • Delivery may take 10–20 business days, depending on customs clearance and local delivery services

Customs duties, taxes, or import fees are the buyer’s responsibility.

4. Shipping Charges

  • Free shipping on prepaid domestic orders above ₹999

  • Orders below ₹999 incur a ₹99 shipping fee

  • International shipping costs are calculated at checkout based on destination and parcel weight

5. Order Tracking

Once your order is shipped, you will receive:

✔ Tracking number
✔ Courier partner details
✔ Tracking link via email and/or WhatsApp

Tracking may take up to 24 hours to activate.

6. Delayed or Lost Shipments

We always work to ensure timely delivery. However, delays may occur due to:

  • Courier delays

  • Weather disruptions

  • Operational issues

If your order does not arrive within the expected time, please contact us — we will coordinate with the courier to resolve the issue.

7. Address Accuracy

Please ensure your:

✔ Full name
✔ Address
✔ Pin code
✔ Mobile number

are entered correctly at checkout.

MZ Estilo is not responsible for delays or lost packages due to incorrect address details.

8. Packaging & Quality Check

Every product is:

  • Carefully inspected

  • Securely packed

  • Sealed before dispatch

We aim to ensure your order reaches you safely and in excellent condition.

9. Damaged or Missing Items

If your parcel arrives:

⚠ damaged
⚠ tampered
⚠ or missing an item

Please notify us within 48 hours of delivery with clear photos of:

  • Packaging

  • Product

  • Invoice

Contact:

📧 mzestilo777@gmail.com
📞 +91 80-78010777

We will assist you promptly.

10. Contact Us

For any shipping or delivery-related queries:

📧 Email: mzestilo777@gmail.com
📞 WhatsApp / Phone: +91 80-78010777
🌐 Website: www.mzestilo.com

11. Updates to This Policy

MZ Estilo reserves the right to update or modify this Shipping & Delivery Policy at any time.
Any changes will be posted on this page with the latest revision date.

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