Last Updated: December 2025
At MZ Estilo, your satisfaction is important to us. Each product is carefully selected, inspected, and packaged before dispatch. However, if you are not fully satisfied with your purchase, this Refund & Return Policy explains your options clearly and fairly.
We accept returns or exchanges only for products that are damaged, defective, or incorrect at the time of delivery.
To qualify:
The issue must be reported within 48 hours of delivery
Contact us via email or WhatsApp with details and photos
The product must be:
Unused and unwashed
In original packaging with tags intact
Accompanied by the original invoice
For hygiene and safety reasons, the following cannot be returned or exchanged:
Customized / stitched items
Jewelry
Sale / discounted items
Accessories
Items damaged due to customer handling
To initiate a return or exchange:
Contact us within 48 hours at
📧 mzestilo777@gmail.com
📱 +91 80-78010777
Share:
Order ID
Product details
Photos of the issue
Our team will review and guide you through the process
Once approved, we will share the return address and instructions
For damaged / incorrect items, return shipping will be covered by MZ Estilo
For size or style exchanges (if applicable), the customer bears the return shipping cost
Returned items must be securely packaged
Once the returned product is received and inspected:
You will be notified of approval or rejection
Approved refunds will be processed within 7–10 business days
Refunds are issued to the original payment method
Your bank or provider may take additional time to reflect the refund
Exchanges depend on stock availability
If the requested item is unavailable, we may issue store credit or a refund
Customized or personalized items cannot be exchanged
If you wish to cancel or modify an order before it is shipped, please refer to our Cancellation Policy.
Once shipped, cancellations cannot be processed.
In the rare case you receive:
✔ damaged
✔ defective
✔ or incorrect items
Please notify us within 48 hours with photos of:
Product
Packaging
Invoice
After verification, we will arrange a replacement or refund.
If your refund is delayed:
Check your payment account
Contact your bank / card provider
If still unresolved, email us at mzestilo777@gmail.com
International customers are responsible for return shipping and customs charges
Refunds apply to the product value only
Shipping fees and duties are non-refundable
For any return or refund inquiries:
📧 Email: mzestilo777@gmail.com
📞 WhatsApp / Phone: +91 80-78010777
🕐 Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)
MZ Estilo reserves the right to modify or update this Refund & Return Policy at any time. Updates will be posted on this page with the latest revision date.
